Delivery and Return - Online Order

Delivery

Free shipping with any online order of $ 200 or more before taxes and shipping costs of $ 10 for orders under $ 200, almost everywhere in Quebec. 

Surcharge charges may apply, however, for items with too great a dimensional weight.

Step 1. Add the product to your cart, then at the checkout step, select Collect in the Shipping Method section.

2nd step. Select the desired branch in the Collection centers section.

Step 3. We will contact you by email or phone as soon as your order is ready.

Step 4. When you arrive at the store, present a copy of your invoice to our parts clerk to collect your order. 

 

Return

When you receive your package, please inspect it before opening the factory sealed package. If you are not satisfied with your order, you can return or exchange your product directly at the Camping Mart store even if you placed the order through PayPal. We also accept returns by mail on orders that have been shipped directly to you. Please contact us by email at the following address: returns@campingmart.ca or contact us at 1-844-877-8297 to request your Return Merchandise Authorization number. You will receive the Return Merchandise Authorization number within 2 business days.

IMPORTANT: Packages sent without a return authorization number will be refused. Your return authorization number is valid for 14 days.

Shipping and handling charges are non-refundable. However, we will be happy to reimburse you for the original shipping costs if you return an item due to an error on our part or if we have determined the product to be defective.